Letterbox Distribution Cancellation Policy

We understand that circumstances may change, and you may need to cancel your order. This page provides an overview of our cancellation policy to ensure transparency and ease for our clients. Before completing the form below, please review how cancellations are processed and the associated terms. For full details, refer to our Terms and Conditions.

Important Information Regarding Cancellations

No Charges for Unpicked Flyers: If our walkers have not collected your flyers, you will not incur any charges. Our fees only apply once services have been rendered. For more information on our flyer distribution process, please visit our Flyer Distribution Services page.
Printing Costs: If LDS did not handle the printing of your flyers, there will be no charges related to printing. If we managed the printing process, only those costs already incurred will apply. See our Printing Terms for details.
Cancellation Fees:
- More than 7 days before your scheduled distribution date: A 15% cancellation fee applies to cover administrative costs.
- Within 7 days of your scheduled distribution date: A 35% cancellation fee will be charged, as our resources have already been allocated. Full details are outlined in our Cancellation and Refund Policy.
Full Refunds: If no services have been rendered and your flyers have not been picked up, a full refund will be processed, subject to our verification process. Please review our Refund Policy for more information.

How the Cancellation Process Works

Submit the Cancellation Form: Complete the official cancellation form on this page. This ensures your request is documented and can be actioned promptly.
Verification of Services: Upon receiving your request, our team will verify whether any work or printing has been undertaken. If flyers have been collected or printing has been completed, relevant costs will be deducted before any refunds are issued. See our Subcontractor Responsibilities for additional context.
Refund Process: Once verification is complete, refunds will be processed using the same payment method used for the initial order. You will receive a confirmation email once the refund has been finalised. Refer to our Refund Verification Process for full details.
Resolution of Disputes: In case of disputes regarding job completion, we rely on factual evidence provided by our walkers, including GPS data and delivery reports. LDS will investigate all claims thoroughly. If disputes cannot be resolved through our standard process, we may engage a neutral third party to mediate. Visit our Dispute Resolution page to understand this process better.

Key Points to Consider

Cancellation and refund policies are clearly outlined in our full Terms and Conditions, which were agreed upon at the time of booking.
We aim to resolve all issues amicably and in good faith, maintaining fairness for both our clients and subcontractors.
For any questions or concerns regarding your cancellation, please contact our Customer Support.

By submitting the cancellation form, you acknowledge that you have read and understood our cancellation policy and agree to the associated terms. Thank you for your cooperation.