Privacy Policy

Privacy Policy

At Letterbox Distribution Services, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, and billing details when you:

• Request a quote or place an order
• Sign up for our services
• Submit support requests or contact us via our website

We also collect non-personal information such as your browser type, device details, and IP address to help us improve our website and services.

2. How We Use Your Information

Your personal information is used for the following purposes:

• Processing and managing your orders and support requests
• Communicating with you regarding your enquiries
• Improving our products, services, and website functionality
• Billing, invoicing, and payment processing
• Complying with legal obligations

3. How We Protect Your Information

We implement robust security measures, including encryption and secure servers, to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We regularly review our security practices to ensure your data remains safe.

4. Letterbox Walkers Data Privacy

In addition to the personal information we collect from customers, we also manage minimal data on our Letterbox Walkers—our independent contractors—solely for operational purposes such as scheduling and verifying flyer drops. We do not provide raw phone data or any personal particulars of our Walkers to customers to protect their privacy, in strict compliance with the Privacy Act 1988. Only aggregated or anonymised data is used for monitoring and improving our service.

5. Sharing Your Information

We do not sell or trade your personal information. We only share your data with trusted third parties when necessary to provide our services, such as:

• Payment processing providers
• Service providers who support our operations
• Legal and regulatory authorities when required by law

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us remember your preferences and track usage patterns. You can disable cookies in your browser settings; however, doing so may affect your experience on our website.

7. Your Rights

You have the right to access, update, or request the deletion of your personal information. If you wish to exercise these rights, please contact us using the details provided below.

8. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the revised date. Please review this policy periodically to stay informed about how we protect your information.

9. Contact Us

For any questions or concerns regarding our Privacy Policy, please visit our Contact Us page.