Terms & Conditions

1. Overview

1.1 These Terms & Conditions (“Terms”) govern all quotations, bookings, invoices, distribution, printing coordination and related services (“Services”) provided by Letterbox Distribution Services ABN 39 672 252 167 (“Letterbox Distribution Services”, “LDS”, “We”, “Us” or “Our”).

1.2 “You” and “Client” mean the person, business, organisation or entity requesting, ordering or paying for the Services.

1.3 By accepting a quotation, approving a booking, paying an invoice, supplying materials for a confirmed campaign or otherwise instructing LDS to proceed, the Client agrees to these Terms.

1.4 A quotation is provided for consideration only. LDS is not required to accept every proposed campaign and may decline work where the Client, campaign, timeframe, location, material, quantity, reporting expectation or operating conditions are not considered suitable for the Services offered.

1.5 A campaign is accepted only when LDS has confirmed the booking and any required payment has been received.

1.6 These Terms must be read together with:

• the accepted quotation;
• the applicable invoice;
• the booked service type;
• the approved quantity;
• the approved delivery area, map or instructions;
• any written variation subsequently agreed by LDS and the Client; and
• any applicable policies expressly incorporated into the booking.

1.7 No individual sentence, email extract, website statement, screenshot, marketing statement or informal discussion should be read in isolation from the complete booking and these Terms.

1.8 Nothing in these Terms excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded, restricted or modified.

See Schedule 2 of the Competition and Consumer Act 2010 (Australian Consumer Law).

2. Related Policies and Communication Processes

2.1 The following LDS policies and processes may apply to a booking and should be read together with these Terms where relevant:

• Our Services
• Cancellation and Refund Process
• Privacy Policy
• Job Update & Support Form
• Contact Us

2.2 LDS operates nationally using multiple local independent contractors. To maintain accurate records, operational requests, complaints, delivery changes and reporting requests must be made through the communication channels nominated by LDS.

2.3 Telephone discussions may assist with general enquiries but do not vary a confirmed booking unless the variation is subsequently confirmed in writing by an authorised LDS representative.

3. Definitions

3.1 Website

Any website, domain or sub-domain operated by Letterbox Distribution Services.

3.2 Walker / Letterbox Walker

An independent contractor engaged by LDS to perform distribution or related local campaign work.

3.3 Shared Weekly / Shared Drops

An economy distribution service under which a Client's flyer may be carried on the same run as material from up to two other non-competing advertisers.

Flyers are individually placed into eligible letterboxes and are not bundled together as a single catalogue pack.

“Weekly” describes LDS's recurring Shared distribution schedule. It does not mean that a Client's material is guaranteed to commence or complete during the immediately following calendar week.

3.4 Solo

Distribution in which the allocated run carries only the Client's material.

“Solo” describes exclusivity of the material being distributed. It does not, by itself, mean urgent or express delivery.

3.5 Express Solo

A separately quoted Solo service where LDS expressly agrees in writing to priority scheduling or a particular delivery window.

3.6 Booked Quantity

The quantity stated in the accepted quotation or invoice and used to determine the intended scale of the campaign and its estimated labour allocation.

3.7 Estimated Household Count

Any household, property, dwelling or letterbox figure derived from mapping, census information, commercial mapping systems, Client information, local data or other planning sources.

Estimated Household Counts are planning figures and are not an audited count of eligible and accessible advertising letterboxes.

3.8 Eligible Letterbox

A letterbox that can reasonably and lawfully receive the Client's material having regard to access, signage, Client instructions, safety and practical field conditions.

3.9 Allocated Campaign Labour

The field and operational labour reasonably estimated and assigned to organise, perform, manage, verify and complete the booked Service.

3.10 Client-Supplied Boundary

Any map, polygon, franchise territory, radius, street boundary, exclusion zone or geographic restriction supplied or imposed by the Client.

3.11 Residual Stock

Campaign material remaining after an allocation or campaign because it could not appropriately be placed, was not required, exceeded available eligible letterboxes, or otherwise remained following the booked work.

4. Service Scope

4.1 LDS provides broad-area unaddressed letterbox distribution. It is not an addressed postal service.

4.2 Unless expressly agreed otherwise, the Service does not create:

• an individual guarantee for every property;
• a street-by-street delivery register;
• an addressed-mail record;
• photographic proof for individual letterboxes;
• unlimited delivery labour;
• live GPS access;
• raw GPS data;
• household-by-household reconciliation; or
• a guarantee that every property shown on a map can be accessed or serviced.

4.3 Shared Weekly Shared

Shared Weekly generally includes:

• individually placed flyers;
• up to three non-competing flyers in the run;
• broad-area scheduling according to Shared availability; and
• completion confirmation.

Shared Weekly does not include a guaranteed start or completion date unless LDS expressly agrees otherwise in writing.

A Client requiring narrow timing, street-specific staging or priority scheduling should book Solo or Express Solo.

4.4 Solo Solo

Solo generally includes:

• exclusive distribution of the Client's material;
• greater flexibility in area planning and staging;
• scheduling priority relative to Shared Weekly; and
• written suburb-by-day delivery confirmation on request after completion and internal audit.

Solo does not automatically include Express scheduling.

4.5 Express Solo Priority

Express Solo applies only where LDS has expressly quoted or confirmed an expedited or priority campaign.

Any stated delivery window remains subject to weather, access, safety, stock availability and other conditions covered by these Terms.

4.6 Printing

Printing may be coordinated using third-party commercial printers.

Printing and distribution are separate operational stages even where quoted as one package.

5. Independent Contractors, Client Contact and Scheduling

5.1 Walkers are independent contractors and are not employees of LDS.

5.2 Walkers operate their own businesses and may perform work in their local areas for LDS and others.

5.3 LDS manages overall campaign allocation, instructions and verification.

5.4 Clients must not directly instruct, supervise, negotiate with or attempt to change the work of individual Walkers.

5.5 Walkers are not authorised to:

• change LDS pricing;
• vary booked quantities;
• amend delivery boundaries;
• promise start or completion dates;
• agree refunds;
• promise reporting;
• alter campaign terms; or
• otherwise bind LDS.

5.6 A statement made directly by a Walker does not vary the Client's booking unless subsequently confirmed in writing by an authorised LDS representative.

Client requests concerning particular Walkers

5.7 A Client may request that a particular Walker cease involvement in that Client's campaign.

5.8 Any such request will be treated as a Client-requested operational variation.

5.9 Compliance with a Client's request concerning a particular Walker does not constitute a determination by LDS regarding that person's general suitability, legal status or entitlement to perform unrelated work.

5.10 Where a Client-directed removal affects an existing allocation, LDS may cancel, reassign, reschedule or reprice the affected portion depending on campaign stage and replacement availability.

5.11 LDS is not required to disclose personal, contractual, screening or confidential information concerning individual Walkers except where required by law.

Scheduling

5.12 Distribution timing depends on local Walker availability, stock readiness, service tier, weather and practical operating conditions.

5.13 Walkers and local teams are rostered to allocated shifts and areas. Labour is not held indefinitely on standby for Client changes.

5.14 Dates stated as estimates are indicative only unless a specific delivery window is expressly confirmed in writing.

6. Payment, Pricing Method and Allocated Campaign Labour

6.1 Prepayment

Unless otherwise approved in writing, Services are provided on a full-prepayment basis.

Scheduling is not confirmed until required payment has been received.

Government bodies or approved organisations may be separately authorised for account payment.

6.2 How LDS Quotes

LDS prepares distribution quotations by estimating the labour and operational resources reasonably required to service the proposed campaign under normal conditions.

The estimate may take account of:

• expected household density;
• property spacing;
• terrain and gradients;
• road crossings;
• street layout;
• access restrictions;
• apartments and secured buildings;
• rural, acreage or inefficient delivery pockets;
• delivery material size and weight;
• stock handling;
• collection requirements;
• travel between sections;
• disconnected delivery pockets;
• local Walker availability;
• Client-supplied maps;
• geographic restrictions;
• required reporting; and
• other relevant operational conditions.

6.3 Per-1,000 Pricing

The quoted rate per 1,000 is a convenient pricing unit used to convert the expected campaign labour into an understandable campaign price.

The per-1,000 rate does not mean:

• Walkers are paid per flyer claimed;
• exactly 1,000 eligible letterboxes necessarily exist within every quoted 1,000-unit allocation;
• LDS is providing addressed-mail service; or
• LDS must continue supplying unlimited additional labour until an estimated property count has been reached.

6.4 Booked Quantity and Estimated Household Counts

The Booked Quantity determines the intended scale of the campaign.

Estimated Household Counts and mapping figures are used for planning and pricing.

Unless expressly agreed otherwise, they are not warranties that an identical number of eligible, accessible and legally deliverable letterboxes exists within the nominated area.

6.5 Allocation of Campaign Labour

The Allocated Campaign Labour may reasonably include time used for:

• reviewing campaign instructions;
• assessing quantity and delivery requirements;
• reviewing or preparing maps;
• dividing areas into practical delivery sections;
• estimating field labour;
• allocating stock;
• identifying and rostering Walkers;
• preparing Walker instructions;
• arranging stock pickup, transfer or positioning;
• coordinating local teams;
• undertaking physical distribution;
• responding to access or safety issues;
• responding to weather or Walker availability;
• reassigning work where necessary;
• checking Walker submissions;
• reviewing time, movement, pace, distance and route information;
• internal audit and reconciliation;
• processing Walker records and invoices; and
• preparing the reporting included with the booked service.

6.6 Physical street distribution is a substantial part of the Service but is not the only labour required to organise, perform, verify and complete a campaign.

6.7 Allocated Campaign Labour does not mean every allocated hour will appear as uninterrupted street-walking time.

6.8 External or Unexpected Conditions

Where practical conditions materially increase the labour required, LDS will use the available Allocated Campaign Labour to perform the campaign.

Examples include:

• low-density areas;
• steep or spread-out terrain;
• long driveways;
• rural-style properties;
• secured or inaccessible buildings;
• roadworks;
• construction;
• outdated mapping;
• property development;
• disconnected delivery pockets;
• additional travel between sections;
• Client maps that differ from field conditions;
• changed Client instructions;
• heavy or difficult-to-handle stock;
• poor packaging;
• additional sorting;
• collection problems;
• heat;
• storms;
• flooding;
• unsafe conditions;
• dogs or other hazards;
• stock shortages;
• Walker illness or emergency;
• reassignment of work; and
• other matters reasonably increasing campaign labour.

6.9 Exhaustion of Allocated Labour

Where conditions outside LDS's reasonable control materially increase the labour required, LDS may complete the available work within the Allocated Campaign Labour.

If further labour is required, LDS may:

• revise the remaining area;
• stage the remaining work;
• offer additional labour;
• issue a revised quotation;
• offer further coverage; or
• agree another practical solution.

No additional labour is included unless agreed in writing.

6.10 Fairness Safeguard

Clause 6.9 does not permit LDS to charge for labour that was not genuinely supplied.

If an audit substantiates that Allocated Campaign Labour was not genuinely performed or that part of the booked Service was not supplied, the matter remains subject to Clause 12 and any remedy required by applicable law.

7. Cancellations, Refunds and Client Changes

7.1 Unless otherwise agreed in writing, the following cancellation charges apply:

• More than 10 days before scheduled commencement: no cancellation fee.
• 7 to 10 days before scheduled commencement: 15% cancellation fee.
• Less than 7 days before scheduled commencement: 35% cancellation fee.

7.2 Cancellation timing is measured against the campaign's scheduled or allocated commencement.

7.3 Where printing, freight, stock handling, pickup, allocation, mapping, staffing or other work has already occurred, reasonable non-recoverable costs may also be deducted where permitted by law and disclosed to the Client.

7.4 Requests to change the following after confirmation may constitute a variation:

• quantities;
• suburbs;
• maps;
• boundaries;
• materials;
• artwork;
• timing;
• Walker requirements; or
• other campaign instructions.

7.5 Variations may affect pricing and scheduling.

7.6 Refunds approved by LDS will be processed after any necessary reconciliation.

7.7 A refund or commercial adjustment relating to one affected part of a campaign does not, by itself, constitute a finding concerning other allocations or locations.

Cancellation or refund requests should be submitted through the Cancellation and Refund Process.

8. Reporting, Verification and GPS

8.1 Internal Verification

LDS uses internal records to verify campaign activity before approving Walker payment and closing campaign records.

Records may include:

• dates and times;
• approved hours;
• location information;
• walking pace;
• speed;
• distance;
• route and movement patterns;
• stopping patterns;
• assigned areas;
• assigned quantities;
• terrain and density;
• access information;
• field notes;
• operational communications;
• allocation records;
• Walker invoices;
• stock information; and
• internal spot-checks or other audit information.

8.2 GPS

GPS is an internal supporting verification tool.

GPS information is assessed together with time, pace, speed, distance, route movement, allocated area and other records.

A GPS route by itself does not prove or disprove complete distribution.

For example, a route line alone does not establish:

• whether movement occurred on foot or in a vehicle;
• whether sufficient time was spent delivering;
• whether each property was accessible;
• whether a flyer could lawfully be placed;
• whether materials were individually inserted;
• whether the route includes every relevant operational activity; or
• whether other field information supports the work.

8.3 Raw GPS

Raw GPS, live tracking, individual Walker tracking records, per-property records and internal audit files are not part of standard Client reporting and are not released except where LDS is legally required to do so.

8.4 Shared Weekly Reporting

Shared Weekly includes completion confirmation only.

8.5 Solo Reporting

For Solo bookings, the Client may request a written suburb-by-day delivery confirmation following completion and internal audit.

The request should be made promptly after completion.

8.6 Reporting Limitations

A completion confirmation or suburb-by-day confirmation is not:

• addressed-mail proof;
• a household-level register;
• a street-by-street delivery record;
• photographic proof;
• raw GPS data;
• proof of access to every estimated property; or
• a warranty that every property appearing on a map was reached.

8.7 Reporting Timing

Reporting can only be completed after relevant Walker information has been received, reconciled and audited.

LDS does not guarantee that reporting will be available immediately upon the last physical delivery shift.

8.8 Additional Reporting

Any materially expanded reporting, map reconstruction, street analysis, household reconciliation or investigation beyond the booked reporting level may require a separate quotation unless required as part of LDS's reasonable investigation of a genuine complaint.

9. Limitations, External Factors and Marketing Results

9.1 Letterbox distribution occurs in uncontrolled public and residential environments.

Coverage and timing may be affected by:

• weather;
• extreme heat;
• storms;
• flooding;
• terrain;
• hazards;
• property access;
• locked gates;
• secured complexes;
• apartment access;
• construction;
• road closures;
• prohibited-delivery signage;
• Walker illness or emergency; and
• other reasonable operational circumstances.

9.2 LDS may pause distribution where conditions are unsafe.

Marketing performance

9.3 LDS does not guarantee:

• enquiries;
• sales;
• voucher redemptions;
• calls;
• website visits;
• conversions;
• customer response; or
• return on investment.

9.4 Campaign response is influenced by numerous factors outside LDS's control, including design, offer, brand, customer demand, timing, price, location and consumer behaviour.

9.5 Low or high response rates are not, by themselves, evidence that physical distribution did or did not occur.

9.6 Delivery complaints are assessed primarily against the booked area, Allocated Campaign Labour, field records, access conditions and LDS verification information.

10. Client Responsibilities

The Client is responsible for:

• providing accurate booking information;
• supplying clear delivery areas, maps and instructions where required;
• identifying any strict geographic exclusions before work commences;
• ensuring Client-supplied household estimates and territory information are appropriate for the Client's purposes;
• supplying compliant artwork;
• supplying sufficient stock where Client printing is used;
• ensuring stock is correctly packed and available at the agreed location and time;
• notifying LDS promptly of any change;
• using LDS's nominated communication and support channels;
• not directly instructing Walkers;
• ensuring flyer content complies with applicable law; and
• giving LDS a reasonable opportunity to investigate an alleged delivery issue before drawing conclusions or requiring remedies.

11. Limitation of Liability

11.1 Nothing in this Clause excludes or limits any statutory right or consumer guarantee that cannot lawfully be excluded or limited.

11.2 Subject to Clause 11.1 and to the maximum extent permitted by law, LDS is not liable for indirect, consequential, special or economic loss arising from matters including:

• lost sales;
• lost profits;
• anticipated revenue;
• campaign response;
• loss of opportunity;
• reputational loss; or
• other downstream marketing outcomes.

11.3 Where liability may lawfully be limited, LDS's liability in relation to an affected Service is limited to the amount paid for that affected Service or such other remedy as applicable law requires.

11.4 Nothing in this Clause prevents a Client from seeking a remedy where LDS has failed to provide Services with any standard required by applicable law.

Australian Consumer Law: consumer guarantees relating to services include statutory requirements such as due care and skill and, where applicable, fitness for a disclosed purpose. Consumer guarantees that apply cannot simply be excluded by contract.

Refer to Schedule 2 of the Competition and Consumer Act 2010.

12. Complaints, Evidence, Investigation and Resolution

12.1 Notification

Clients should notify LDS of a delivery complaint as soon as reasonably practicable.

Operational complaints should preferably be lodged within 7 days after completion through the Job Update & Support Form.

Prompt notification allows LDS the best opportunity to:

• contact Walkers;
• preserve relevant records;
• inspect physical stock;
• identify the affected allocation;
• review contemporaneous field conditions; and
• investigate the matter efficiently.

12.2 Delayed Complaints

A complaint made later may still be considered using records reasonably available.

However, delayed notification may reduce LDS's ability to inspect evidence, contact relevant parties or reconstruct the circumstances.

Nothing in this clause removes any right that cannot lawfully be removed.

12.3 Information Required

The Client should provide information reasonably available to identify the alleged issue, including where relevant:

• invoice or booking number;
• suburb or postcode;
• relevant store or campaign location;
• specific streets or addresses;
• date the issue was observed;
• photographs or video;
• details of allegedly recovered stock;
• approximate or counted quantity;
• where the stock was found;
• whether the stock remains available;
• who discovered it;
• how it was discovered; and
• any other information reasonably required to identify the affected allocation.

12.4 Preservation of Physical Evidence

Where flyers are alleged to have been dumped, abandoned or recovered, the Client should preserve the material and available evidence where reasonably practicable until LDS has had a reasonable opportunity to request further information, inspection or collection.

12.5 Reported Information Is Not Automatically Established Fact

LDS may consider information supplied by the Client, customers or third parties but is not required to treat an allegation, estimate, photograph, anonymous report or third-party statement as independently verified fact merely because it has been reported.

12.6 Investigation

LDS may investigate using:

• allocation records;
• approved labour;
• Walker submissions;
• time and location information;
• route movement;
• pace and distance;
• maps;
• stock records;
• field notes;
• communications;
• photographs;
• relevant physical evidence;
• Client information; and
• any other information reasonably available.

12.7 Allocation-Specific Investigation

A complaint concerning a particular Walker allocation, street, delivery section, suburb, store, geographic area or stock incident will ordinarily be investigated in relation to that affected portion.

An issue identified in one allocation does not, without supporting evidence, establish that separate campaign allocations were not performed.

LDS may broaden an investigation where credible evidence reasonably indicates a wider issue.

12.8 Marketing Response

Low voucher return, enquiry levels, sales or other campaign response may be considered as background information but are not proof of non-delivery.

12.9 Remedies

Where an investigation substantiates that part of the booked Service was not genuinely performed, LDS may, subject to applicable law:

• redeliver the substantiated affected portion;
• provide a prorated refund or account adjustment;
• provide replacement Service; or
• agree another reasonable remedy with the Client.

12.10 Scope of Remedy

A remedy relating to one substantiated allocation does not constitute an admission or finding regarding unaffected campaign allocations.

12.11 Conduct

Clients and LDS representatives must communicate reasonably during complaint handling.

Threatening, abusive or harassing conduct toward staff or Walkers may result in communication being restricted to written channels.

This does not remove any statutory right of the Client.

13. Printing and Artwork

13.1 Unless otherwise agreed, Client artwork should be supplied:

• in print-ready PDF format;
• at suitable print resolution;
• in the required dimensions;
• with appropriate bleed and trim settings; and
• using appropriate commercial print colour settings.

13.2 A general guide is:

• 300 dpi;
• CMYK; and
• 3 mm bleed,

unless the applicable printer specification states otherwise.

Client-supplied artwork

13.3 Client-supplied artwork is treated as print-ready unless LDS has expressly agreed to provide artwork or design checking services.

13.4 Receipt of artwork does not constitute a guarantee that LDS or a printer will immediately identify every technical or design issue.

13.5 Commercial printer pre-flight processes may subsequently identify matters including:

• insufficient resolution;
• incorrect bleed;
• trim issues;
• colour issues;
• font problems;
• transparency;
• embedded image problems;
• incorrect dimensions; or
• other production concerns.

13.6 Where corrected artwork is required, printing and distribution timing may move accordingly.

13.7 Where distribution depends on printing, a proposed distribution date is not guaranteed merely because artwork has been supplied.

13.8 LDS is not responsible for delay caused by a third-party printer, freight provider or courier where LDS has exercised reasonable care in coordinating those services.

14. Realistic Expectations and Broad-Area Coverage

14.1 Letterbox distribution is a broad-area field service and involves normal human and environmental variation.

14.2 LDS does not promise that every property in a suburb, postcode, radius or map will necessarily be reached unless an expressly different written service has been agreed.

14.3 Estimated Household Counts are planning tools and may differ from field conditions.

14.4 Differences may arise from:

• inaccessible complexes;
• prohibited-delivery signage;
• vacant properties;
• redevelopment;
• demolished or newly constructed dwellings;
• secured buildings;
• mapping discrepancies;
• business premises;
• apartment access;
• physical safety conditions; and
• other field circumstances.

14.5 Booked quantity lower than area estimate

Where the Booked Quantity is lower than the number of properties within the nominated area, LDS is only required to perform the amount of Service corresponding with the confirmed booking and Allocated Campaign Labour.

It does not create an obligation to service the entire suburb, postcode, radius or map.

15. Confidentiality and Privacy

15.1 LDS handles personal information in accordance with its Privacy Policy and applicable privacy law.

15.2 Client information, campaign details and operational records may be shared internally and with contractors where reasonably necessary to perform the Services.

15.3 Walker personal information, private contact details, banking information, personal records and internal contractor information will not be provided to Clients except where required by law.

15.4 Internal verification, audit and operational material remains confidential to LDS unless disclosure is required by law or expressly agreed.

Relevant privacy guidance is available from the Office of the Australian Information Commissioner — Australian Privacy Principles.

16. Indemnity

16.1 To the extent permitted by law, the Client indemnifies LDS against third-party claims, costs or losses arising from:

• unlawful flyer content;
• misleading or infringing advertising supplied by the Client;
• Client-supplied instructions that unlawfully direct distribution;
• Client infringement of intellectual property rights; or
• inaccurate information supplied by the Client,

except to the extent the loss was caused by LDS's own unlawful conduct, negligence or breach of applicable law.

16.2 This indemnity does not apply to the extent it would unlawfully exclude a liability or right that cannot be excluded.

17. Force Majeure and Events Outside Reasonable Control

17.1 LDS is not responsible for delay or failure caused by circumstances outside its reasonable control.

These may include:

• natural disasters;
• severe weather;
• flooding;
• bushfires;
• extreme heat;
• government restrictions;
• emergency orders;
• industrial action;
• transport disruption;
• road closures; or
• other comparable events.

17.2 LDS will use reasonable efforts to reschedule or adjust affected work where practicable.

17.3 Where performance becomes impossible and cannot reasonably be rescheduled, LDS will address any genuinely undelivered affected portion in accordance with these Terms and applicable law.

18. Walker Unavailability, No-Shows and Replacement

18.1 Walkers are independent individuals and may become unavailable because of illness, emergency or other circumstances.

18.2 If a Walker cannot undertake or complete an assigned shift, LDS may:

• replace the Walker;
• reassign the remaining section;
• reschedule the work;
• divide the work between additional Walkers; or
• otherwise adjust the allocation.

18.3 Splitting a large campaign across multiple Walkers or smaller allocations is an ordinary operational risk-control measure and does not constitute defective performance.

18.4 If LDS cannot reasonably replace or reschedule a genuinely undelivered portion, an appropriate remedy may be provided for that affected portion in accordance with Clause 12.

19. No Junk Mail, Advertising Restrictions and Access-Denied Properties

19.1 Unless the Client's material is lawfully exempt from advertising restrictions, Walkers must not place advertising material into a letterbox displaying applicable No Junk Mail, No Advertising Material or equivalent signage.

19.2 Walkers are also not required to enter:

• locked or secured premises;
• inaccessible apartment mail areas;
• unsafe properties;
• restricted areas; or
• locations where access is prohibited or impractical.

19.3 A property that cannot appropriately receive the material is not treated as an available advertising letterbox merely because it appears in a household estimate or map.

Route labour still required

19.4 Encountering a No Junk Mail or inaccessible property does not mean no delivery labour was required.

The Walker may still have travelled the street, approached the property, assessed eligibility or otherwise worked the assigned delivery section.

Estimated quantity variance

19.5 Household estimates are subject to field variance.

Unless otherwise agreed, a planning variance of approximately ±10% may occur in broad-area household estimates.

19.6 This tolerance does not authorise arbitrary non-delivery and does not prevent investigation where evidence indicates a portion of the booked Service was not performed.

19.7 Where a Client imposes a fixed boundary, LDS is not required to cross that boundary merely to replace households excluded by signage or access restrictions.

19.8 Any specifically quoted coverage of acreage or other non-standard delivery areas remains subject to lawful access, applicable advertising restrictions, safety and practical field conditions. Inclusion in a quotation, booking or Client instruction does not override these requirements or the exclusions in this Clause 19.

20. Flyer Content and Legal Compliance

20.1 The Client warrants that materials supplied for distribution comply with applicable law.

20.2 LDS may decline or suspend material that it reasonably believes is unlawful or creates an unacceptable legal, safety or reputational risk.

20.3 The Client is responsible for obtaining any approvals required for the content of its advertising.

20.4 Where Client content creates additional compliance work after booking, LDS may recover reasonable additional costs where disclosed and permitted by law.

21. Stock, Residual Material, Risk and Handling

21.1 Client-Supplied Stock

The Client is responsible for supplying the agreed quantity and ensuring it is appropriately packaged and available at the agreed location.

21.2 Delays, repeat collections, missing cartons, incorrect quantities or inaccessible pickup locations may result in additional costs or rescheduling.

21.3 Residual Stock

Remaining stock does not, by itself, establish that an identical number of eligible households was missed.

Residual Stock may legitimately occur where:

• fewer eligible letterboxes exist than estimated;
• No Junk Mail signage is prevalent;
• apartments or complexes are inaccessible;
• a Client-Supplied Boundary prevents adjoining coverage;
• stock supplied exceeds the practical area available;
• field conditions differ from mapping; or
• another legitimate delivery restriction applies.

21.4 Handling of Residual Stock

Walkers must not improperly dump or dispose of active Client campaign stock.

Material Residual Stock identified at the end of an allocation must be reported to LDS and dealt with in accordance with LDS instructions.

21.5 Recovered or Allegedly Dumped Material

Where material is alleged to have been dumped or improperly discarded, LDS may investigate:

• the location;
• quantity;
• photographs;
• packaging;
• timing;
• allocation records;
• Walker records;
• custody of the recovered stock; and
• any other relevant evidence.

An approximate quantity reported by a third party or estimated from photographs is not automatically treated as an independently audited count.

21.6 Stock Remaining After Completion

Unless otherwise agreed, uncollected Client stock may be retained for up to 30 days after campaign completion.

After that period, LDS may recycle or dispose of abandoned material after reasonable efforts to deal with the stock.

21.7 The Client remains responsible for insuring the replacement value of its printed material.

22. Insurance

22.1 LDS carries Public Liability insurance for its own insured business operations.

22.2 Walkers are independent contractors and are responsible for maintaining insurance applicable to their own businesses.

22.3 LDS does not represent that its own Public Liability policy constitutes insurance for individual independent contractors.

22.4 The Client is responsible for insuring its own materials and any commercial exposure not expressly assumed by LDS.

23. Intellectual Property and Internal Systems

23.1 LDS retains all intellectual property rights in its:

• allocation systems;
• workflow systems;
• internal maps;
• audit methods;
• verification methodology;
• routing processes;
• operational templates;
• internal reports; and
• proprietary business systems.

23.2 A Client receiving a completion summary or other included report receives a non-exclusive right to use that report for its own internal business purposes.

23.3 The Client does not acquire ownership of LDS's internal audit records, raw GPS data, contractor records or proprietary operating systems by purchasing distribution Services.

24. Client-Supplied Maps, Boundaries and Campaign Variations

24.1 LDS-Planned Areas

Where LDS is responsible for determining the practical distribution area, LDS may build delivery sections around the nominated suburb, postcode, location or target area.

LDS may use adjoining suitable streets or areas where appropriate to use the booked stock and Allocated Campaign Labour efficiently.

24.2 Client-Supplied Boundaries

Where the Client supplies or imposes a fixed map, franchise territory, polygon, catchment, radius, street boundary, postcode restriction, exclusion zone or other geographic restriction, that restriction becomes a campaign constraint.

24.3 No Warranty of Household Count Inside Client Boundary

LDS does not warrant that a Client-Supplied Boundary contains the same number of eligible and accessible advertising letterboxes as the Client's intended or printed quantity.

24.4 If prohibited-delivery signage, inaccessible properties, apartments, vacant dwellings, mapping differences or field conditions reduce available letterboxes inside a fixed Client-Supplied Boundary, LDS is not required to cross the Client's boundary or enter an excluded area simply to exhaust stock.

24.5 Review of Client Maps

LDS review or acceptance of a Client map confirms that the map appears sufficiently usable for operational purposes.

Unless expressly agreed otherwise, LDS acceptance of a Client map does not constitute independent verification of:

• the Client's franchise boundaries;
• legal territory;
• household calculations;
• dwelling counts;
• commercial catchments; or
• accuracy of third-party mapping.

24.6 Changes During Campaign

Changes requested after mapping, allocation, pickup or delivery has begun may require:

• revised mapping;
• reallocation;
• new Walker instructions;
• rescheduling;
• further stock handling;
• additional campaign labour; or
• revised pricing.

25. Severability

25.1 If any provision of these Terms is found to be invalid, unenforceable or unlawful, that provision will be read down to the extent reasonably possible.

25.2 If it cannot be read down, it will be severed and the remainder of the Terms will continue to apply.

26. Entire Agreement and Priority

26.1 The Client's booking is determined by the complete combination of:

• these Terms;
• accepted quotation;
• invoice;
• service type;
• approved quantity;
• approved area or map;
• Client instructions accepted by LDS; and
• written variations.

26.2 General website descriptions explain LDS's Services but do not independently create:

• fixed timing guarantees;
• unlimited campaign labour;
• individual-household guarantees;
• reporting rights beyond the booked service;
• GPS disclosure rights; or
• obligations inconsistent with the confirmed booking.

26.3 Where a campaign-specific written quotation expressly changes a standard provision of these Terms, the expressly agreed campaign-specific provision takes priority for that booking.

26.4 Informal discussions do not vary the agreement unless confirmed in writing by an authorised LDS representative.

27. Assignment and Subcontracting

27.1 The Client may not transfer or assign its rights under a booking without LDS's written consent.

27.2 LDS may use independent contractors and other service providers to perform parts of the Services.

27.3 LDS remains responsible for managing the overall Service it has agreed to provide, subject to these Terms.

28. Notices and Electronic Communications

28.1 The Client agrees that quotations, invoices, notices, campaign communications and other information may be sent electronically.

28.2 The Client is responsible for providing a valid and monitored email address.

28.3 A communication sent to the Client's nominated email address is treated as sent when dispatched, subject to applicable law.

28.4 Where LDS requires a particular form or support channel for an operational request, the Client should use that channel so the request can be attached to the correct booking and coordinator.

29. Governing Law and Jurisdiction

29.1 These Terms are governed by the laws of New South Wales, Australia.

29.2 Subject to any right that cannot lawfully be restricted, the parties submit to the jurisdiction of the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.

30. Contact

Letterbox Distribution Services

Email: info@letterboxdistributionservices.com

Phone: 1300 110 450

Website: letterboxdistributionservices.com

Operational updates and active campaign support should be submitted through the LDS Job Update & Support process where applicable.

31. Interpretation of the Service Purchased, Verification and Completion

This Clause consolidates the central operating principles of these Terms.

It must be read together with Clauses 4, 6, 8, 9, 10, 12, 14, 19, 21 and 24.

31.1 What the Client Purchases

Letterbox distribution is supplied as an allocated field and operational labour service.

The Client purchases the campaign labour and operational resources reasonably estimated and allocated for the confirmed:

• service type;
• quantity;
• distribution material;
• area or delivery instructions;
• expected density;
• terrain;
• access conditions;
• stock handling;
• reporting level; and
• normal campaign circumstances.

The quoted per-1,000 rate is a pricing mechanism for estimating that Service. It does not convert the Service into addressed mail or an unlimited guarantee to continue supplying labour until every estimated property is reached.

31.2 Booked Quantity and Labour Allocation

The quotation, invoice and Booked Quantity determine the intended scale of the campaign.

The Allocated Campaign Labour determines the operational resource assigned to organise, perform, manage and verify the campaign.

Walkers are paid for approved work and time. They are not paid simply for claiming that flyers were distributed.

31.3 Practical Delivery Sections

LDS may divide campaigns into multiple delivery sections and may allocate those sections among multiple Walkers.

Different parts of one campaign may therefore occur:

• on different dates;
• in different shifts; and
• using different local contractors.

This is an ordinary method of campaign delivery and risk management.

31.4 Verification of Physical Distribution

LDS assesses whether assigned physical distribution work is consistent with genuine delivery by considering the overall available record.

This may include whether a Walker:

• attended the assigned area;
• worked the approved field hours;
• moved at a pace reasonably consistent with letterbox distribution;
• travelled an appropriate distance;
• followed movement patterns reasonably corresponding with the assigned section;
• supplied required field information; and
• completed required records.

No single data point must necessarily be viewed in isolation.

31.5 GPS Is Supporting Evidence

GPS is one internal tool used in conjunction with other campaign records.

A route line alone is neither automatic proof of complete distribution nor automatic proof of non-delivery.

Verification may consider the combined evidence of:

• time;
• location;
• walking pace;
• speed;
• distance;
• movement pattern;
• allocated area;
• quantity;
• field notes;
• stock information; and
• operational records.

31.6 Reporting Does Not Convert the Service into Addressed Mail

A Shared completion confirmation or Solo suburb-by-day confirmation records the level of completion information included with the relevant service.

It does not create:

• a property-by-property delivery register;
• a street-by-street audit;
• a right to raw GPS;
• photographic proof for each property; or
• a guarantee that every estimated dwelling was accessible.

31.7 Estimated Counts and Field Conditions

Household and mapping figures are estimates for planning.

A numerical difference between an estimated household count and the number of eligible letterboxes available in the field is not, by itself, proof of non-performance.

Where a Client has imposed a fixed geographic boundary, the available deliverable quantity may be further reduced because LDS cannot simply move beyond that boundary.

31.8 Residual Stock

Residual Stock is not automatically equivalent to missed eligible households.

The reason for residual stock must be considered in context, including:

• access;
• prohibited-delivery signage;
• estimated household figures;
• Client boundaries;
• stock quantity;
• field conditions; and
• other relevant campaign information.

Improper dumping or disposal of campaign stock is not acceptable and remains subject to investigation under Clause 12.

31.9 Genuine Non-Performance Remains Remediable

Nothing in the allocated-labour model permits LDS to charge for work that was not genuinely supplied.

Where LDS's audit substantiates that approved labour was not performed or part of the booked Service was not supplied, that affected portion remains subject to investigation and an appropriate remedy under Clause 12 and applicable law.

31.10 No Outcome Guarantee

Verification of distribution is separate from measurement of advertising response.

Customer enquiries, voucher redemption, sales, calls, website activity or other marketing outcomes do not independently establish whether distribution was performed correctly.

31.11 Complete Interpretation

The Service must be interpreted by reading together:

• these complete Terms;
• the accepted quotation;
• invoice;
• service type;
• quantity;
• approved map or delivery instructions; and
• any written variation accepted by LDS and the Client.

No heading, summary, website extract, screenshot or isolated statement is intended to override the complete agreement.

Consumer and small-business contract protections

LDS intends these Terms to operate subject to Australian law, including statutory consumer guarantees and the laws governing unfair terms in standard-form consumer and small-business contracts. For current official information, refer to the Australian Consumer Law and ACCC contract guidance.