Job Update & Support Form

This form is the required pathway for existing booking updates, delivery notes, access details, files and active job support.

Letterbox Distribution Services operates nationally with multiple coordinators, local subcontractors, delivery zones and active bookings. The form routes your request to the correct coordinator and local delivery team managing the booked area.

Important: phone and general email cannot access these support services. Phone and general email are handled by sales or administration staff. Those teams do not have direct contact with walkers, local delivery managers or active field allocation. For existing booking support, use this form so the request reaches the team with the correct job visibility.
  • Existing bookings Request an update for an active flyer distribution job.
  • Access notes Send gated access, unit block, building or delivery notes.
  • Correct routing Reach the coordinator and local delivery team linked to your booked area.

Send a support request

This form is for existing bookings only. Use it for delivery updates, access notes, support requests, files, and job-specific questions that require review by the correct coordinator or local delivery team.

Please wait for the support form to load.

The form may take a few seconds to appear, especially on mobile or slower connections. This is the required pathway for existing booking support. If it does not load, please refresh the page.

By submitting this form you acknowledge our Terms & Conditions.

Why the support form is required

Existing booking support must be routed. A national flyer distribution service cannot be managed from one general inbox or phone line. The correct team depends on the booked area, service type, allocation stage, stock movement, local walker availability and field status.

National scale needs routing Letterbox Distribution Services works across Australia with multiple coordinators, local subcontractors, delivery regions and active jobs. The form identifies the booking and sends the request to the correct support pathway.
Phone and email are not field-support channels The people answering general calls or emails are not usually the people managing the walkers or local delivery allocation. They cannot reliably check field status without the request being routed.
Written details protect the job The form captures booking references, suburbs, files, notes and delivery issues in writing. This helps the coordinator review the request properly and reduces missed or incomplete information.
Updates are not always instant Delivery confirmation may require allocation checks, field completion checks, local team feedback and internal review before a reliable answer can be provided.

Shared and Solo support are different

Shared Drops and Solo Express services have different inclusions. The support form helps the team identify the booked service type, check the relevant job details and respond within the correct service framework.

  • Shared Drops: completion confirmation is the standard included update.
  • Solo Express: written suburb-by-day confirmation may be available on request after audit, depending on the job and service conditions.
  • Access or delivery notes: submit them through this form so they can be routed to the correct coordinator or local delivery team.
  • Files or photos: upload them through this form if they help explain the request.

For full operational and legal details, see the Terms & Conditions. *Terms & Conditions apply*

What this page is not for

This page is for existing booking support only. It is not the correct pathway for new quotes, general sales enquiries or cancellation requests.

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